Saturday, 2 December 2017

Virtual Private Servers (VPS)

We have entered the heady world of acquiring our own server (VPS). Derek assured me we would have total control and would be so much more stable. Well we finally got it setup by our friends at TSO Host, 3 hours it took them and then we were away. Emails moved and lost, Derek was a little over zealous in his enthusiasm, like a child with a new toy. Anyway I set my emails up, or should I say, attempted to. Would not connect, Derek had a go and nothing. Phone our good friends at TSO and we were told that we had made too many attempts at logging in, so it blocked our IP address.
At this stage you must understand that the normal, well spoken and polite, Derek Johnson, was about to explode. I believe his exact words were, 'I will not stand for this poo.' Actually said something like that, but as we have children who read this blog I have substituted with the word 'crap' for 'poo'. 

He then went on to threatening to take our 300 customers away from TSO, bit of an exaggeration as the last time I counted we had just under 30. I do believe that the young lady on the phone, at that stage, would have done a little jig just to see him go.  They do inform you at the beginning of the call that this call may be recorded for training purposes, now that is one call they can use again and again. Excellent training on how to deal with a difficult client without losing your cool.

Needless to say it has taken a good two days to iron out all the problems and after many emotional phone calls to darling TSO we seem to be getting there. That is the verdict according to Derek 
and I am not of the mind to question him, until it is running smoothly.

Our Robert and Victoria are coming down for the weekend, they live up north and will find the climate here so much milder. Susan cannot wait to see her baby and I anticipate the odd discussion on the state of the country's politic and of course Brexit will be dealt with again. Must admit it will be good to see him and as he is only here for the weekend, it will hopefully not break the bank. We will enjoy an ale or two, that I do promise.

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